Open Letter to RCN
Dear RCN,
Here's a thought. When I press the button on the automated menu that sends me into the "my internet is not working at all" section could you disable the phone message that keeps telling me all the options available to me using rcn.com? Because, you see, as I just told you, me internet is down. Not working. Incommunicado. Got it? So a message in my ear every thirty seconds extolling the virtues of your website is not what I want to hear. Nor do I want some employee in Bangalore telling me to recycle the power to my modem (did that) or plug in an ethernet cable to the modem (after I had explained all of the computers weren't working, not just mine). When both my cable tv and internet are down it's clearly the RCN connection, no? Oh, and thanks for not coming to my house until tomorrow. Really, that's swell.
Hoping you choke on holiday cheer,
Stephanie